Office Assistant / Customer Service

Office Assistant / Customer Service

Job Summary:

The Office Assistant / Customer Service Representative will manage daily customer communication, scheduling, payments, and front desk operations while helping maintain a smooth workflow throughout the shop. This position also supports the detailing team when needed by assisting with light cleaning, vehicle prep, and ensuring promised deadlines are met for each customer.

This team member will be responsible for opening and closing duties, maintaining organization throughout the day, and ensuring the shop is fully prepared for daily operations. The Office Assistant will serve as the primary point of contact with the Operations Manager, providing daily updates regarding scheduling, workflow, customer needs, and vehicle completion timelines.

In addition, this position will be responsible for managing shop inventory, including detailing chemicals, towels, tools, and office supplies. The role includes monitoring stock levels, notifying management when supplies are low, and helping ensure the team has all necessary materials to operate efficiently and meet customer deadlines.

This role plays a key part in delivering an exceptional customer experience by keeping operations organized, maintaining clear communication with customers and staff, supporting the detailing team, and ensuring every vehicle is completed on time and to Makai’s premium standards.

No. of Vacancies:
2
Specific Skills:

  • Strong communication and customer service skills

  • Professional phone and email etiquette

  • Basic computer and POS system proficiency

  • Scheduling and organization skills

  • Ability to multitask in a fast-paced setting

  • Problem-solving and conflict resolution

  • Basic sales and upselling ability

Responsible For:

Administrative Responsibilities

  • Answer incoming calls, emails, and social media inquiries in a timely and professional manner

  • Schedule vehicle detailing appointments and manage the booking calendar

  • Confirm appointments and send reminders to customers

  • Maintain accurate customer records and service histories

  • Process invoices, payments, and issue receipts

  • Prepare daily sales reports and reconcile transactions

  • Order and track office and detailing supplies

Customer Service Responsibilities

  • Greet customers upon arrival and provide service overviews

  • Explain detailing packages, pricing structures, and service timelines

  • Handle customer questions, concerns, and complaints with professionalism

  • Follow up with customers post-service to ensure satisfaction

  • Upsell additional detailing services or maintenance packages when appropriate

  • Maintain a clean, welcoming front-desk and waiting area

Schedule:

  • Daytime Monday–Friday (+ occasional Saturdays)
Additional Requirements:

  • High school diploma or equivalent

  • 1+ year customer service or admin experience preferred

  • Reliable and punctual

  • Basic math and payment handling skills

  • Flexible availability (including weekends if needed)

Job Nature:
Full Time
Experience Requirements:
2 years
Job Location:
Altus OK., Lawton OK.
Salary:
$11–$14/hr
Job Level:
Executive

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